The Owner's Manual

Your Point of View: Truth or Reality?

Reality and truth depend largely on one’s point of view. What happens in a company when the numbers are off? People in the organization cast blame, often focusing on others instead of themselves. The question isn’t who is right because, with willingness, that can improve. The numbers appear to be the issue, but it’s much…

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Referrals Again and Again

It isn’t rocket science but it’s amazing how many owners ignore this habit that has a triple benefit. Say Thank You. To your clients at the end of a job, or in the middle or even the beginning. Enthusiasm makes the journey fun. You has some responsibility for making it pleasant so don’t forget this.…

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Ask the Right Questions

Are you asking the right questions? When you think about the growth of your business, do you know how many clients you need to make it a profitable year? Do you know your cost per lead? Or the ROI of the marketing you are currently doing? Most businesses copy other businesses. This is almost as…

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Learning on the Go

“The only thing worse than being blind is having sight but no vision.”    Helen Keller I confess, I’m a reader. But I have to do my business reading early in the am. At night I always risk the book hitting me in the head. A book I’m reading with some serious wisdom: Trillion Dollar Coach…

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