The Owner's Manual

Creating the Aha!

Creating  an aha for someone is mostly about connecting the dots on a subject that they don’t completely understand. However, before you can connect  those dots, you may have to engage their interest.  This is a bit trickier. Why because many people choose to skip this step and move right into telling. This creates the…

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The Impact of Not

Not doing what you said you would do, not answering an email, not returning a phone call promptly…. the list goes on and on. We get our “stuff” together but don’t follow us with our actions. The trick is to START. It can be one new habit at a time but for heaven’s sake start!…

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Do You Know?

Do you know?  Why people buy you? There is something that you provide better than anyone else. Do you know what it is? There have been many studies about the subject – thousands, in fact. These studies are usually made on big, public companies because there is more information about them, they have survived all…

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It’s About This, Not About That

A national leadership consultant noted that: The Journal of Psychological Type examined successful and failing business relationships, and reported that 44% of business relationships fail for “soft” personal communications issues, a lack of trust, empathy and understanding. Only 10% of business relationship derailment is actually due to technical ability and problems. There is not a…

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