Books that have expanded my thinking, boosted my creativity, or given me BIG ideas.
Disaster never gives us notice. We are always caught by it unexpectedly and unprepared. It calls for us to give our best every time. Where does encouragement enter? Encouragement is the difference you can make, whether it’s on the front lines in hospitals, grocery stores, human services, or just staying at home. You have the…
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Most people don’t think about intentionally designing an experience for their clients – but it’s a game changer.
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Tony Hsieh isn’t just an author of a best selling book or CEO of one of the fastest growing companies in America. He is a brilliant marketer. One of the most important tools for his book was using the book to raise the awareness of his company. Look at some of the ways he did…
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When a customer receives flowers as a sign of appreciation how many people do you think they will tell? Probably not just one and maybe as many as a couple hundred because that kind of thing generates word of mouth.
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