What’s the number one complaint across the board with service businesses?
If you have ever tried to call for service and the only option you were given was an answering system that doesn’t call you back, you know what we mean.
Great communication with your prospects and clients is extremely important and PROFITABLE. Staying in touch with your customer from the beginning phone call and through each stage of the project until the job is completed ensures that you are meeting the needs of your client and builds their trust in your service. This kind of focus on customer communication builds a positive reputation for your business and guides you towards long-term success.
Establishing a system of client communication is the easiest thing to fix…and the hardest because it may mean changing some of your ingrained habits or thinking. Start simple to ensure customer touchpoints and build your process from there.
Think of the best customer service experience you have ever had.
What made it stand out?
Are you doing it in your business?
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5 Things To Incorporate In Client Relationship BuildingDownload the top 5 things you should incorporate into building great relationships with your clients and prospects.
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Big Shoes Marketing provides full-service marketing for visionary companies that desire to grow leads, convert sales and develop deeper client loyalty.
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