Designing customer experience

Have you ever heard other business owners say they never get referrals? What they are usually referring to is an association event they have attended, a group they belong to, a person they met, etc. I met just such a person recently at a party. He told me that he couldn’t seem to get anyone […]

{ 7 comments }

Most people don’t think about intentionally designing an experience for their clients – but it’s a game changer.

{ 1 comment }