Customer service

Have you ever heard other business owners say they never get referrals? What they are usually referring to is an association event they have attended, a group they belong to, a person they met, etc. I met just such a person recently at a party. He told me that he couldn’t seem to get anyone […]

{ 7 comments }

3 Easy Ways to Break Your Brand

{ 0 comments }

Why would you want to create a unique experience for your customer? It’s probably the most inexpensive and yet most powerful way to create a positive, lasting impression. Here’s an example: Take two airlines: US Airways and Southwest. I’m using these because everyone knows who they are and probably has experienced a ride on at […]

{ 0 comments }

Peter Shankman (www.shankman.com) has become a prominent thought leader in the world of PR. He has done this by looking at his audience and identifying what they need. In his early days, he got a call from a unique yarn shop located outside the city on Long Island. They has amazing yarns that were difficult […]

{ 0 comments }

Tony Hsieh isn’t just an author of a best selling book or CEO of one of the fastest growing companies in America. He is a brilliant marketer. One of the most important tools for his book was using the book to raise the awareness of his company. Look at some of the ways he did […]

{ 2 comments }